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Managing your subscription

How do I login to manage my subscription?

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and access

I've already subscribed, when will I be re-billed?

You will be re-billed on 15th of each month and will typically receive your box between the 10th-15th of the month. If there are delays, we'll be sure to let you know ☺.

How do I edit my shipping address?

To edit shipping information:. 1. Click the Shipping addresses tab and click add/edit shipping address on the subscription to be updated. 2. Enter the relevant details.

How do I skip next months subscription?

Log in to your customer portal to skip a delivery.

How do I pause/cancel my subscription?

You can pause your subscription at any time, for a maximum of 3 months. To pause your subscription, you will first need to log in to your account. There is no unpause button in the customer portal. If you would like to reactivate your subscription be

Can I change the date I am re-billed? It is a little inconvenient for me.

Yes sis, of course. No problem at all. Simply email us at [email protected] and we can organise this for you just detail the date you'd like us to update it to.

How do I update my payment information

To add payment information:. 1. Login to the customer portal. 2. Click the Payment Methods tab. 3. Click Add new payment method and enter the payment method details. To edit payment information:. 1. Login to the customer portal. 2. Click the Payment

How do I re-activate my subscription?

If you want to reactivate a subscription that was previously canceled, you will first need to log in to your account.