How do I pause/cancel my subscription?Updated 2 years ago

You can pause your subscription at any time, for a maximum of 3 months. 

To pause your subscription, you will first need to log in to your account.

1. Login to your customer portal. 
2. Click Subscriptions and Edit. 
3. Scroll to the bottom of the page and click Cancel Subscription. 
4. On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription. 
5. Take note of the next shipment date, which will reflect the pause duration. 
6. Click Pause Subscription. 

There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subscriptions page of the customer portal and click Order now.

To cancel your subscription, simply drop us an email at [email protected]

We'll answer all of your questions from there!